Testimonials
Stories of Progress & Hope
Real stories of transformation from the people we support and the professionals we work with
Mark's Story: Single Occupancy Success
Service User
Background
“I came to Liberty Trail after years of homelessness and mental health struggles. I’d been in shared accommodation before, but it never worked out. The noise and constant interaction were overwhelming for my anxiety.”
The Turning Point
“Moving into my own flat was life-changing. Having my own space meant I could manage my routines without feeling judged or overwhelmed. My support worker, Dan, checked in regularly but respected my need for independence. For the first time in years, I felt safe.”
Progress & Hope
“With Liberty Trail’s support, I’ve been able to focus on my mental health recovery. I’m now attending counselling, managing my benefits, and even looking at volunteering opportunities. I never thought I’d get here, but the combination of stability, privacy, and genuine support made it possible.”
Key Achievements:
- Maintained stable accommodation for 18+ months
- Engaged with mental health services
- Successfully managing own finances
- Planning transition to fully independent living
“Liberty Trail Homes has transformed my life. The support workers genuinely care and have helped me build confidence and independence I never thought possible. For the first time, I feel like I have a real future.”
Lyam W.
Service User
“The team at Liberty Trail understands what I’ve been through. They’ve supported me through difficult times and celebrated my progress every step of the way. I’m not just a case number—I’m treated like a real person.”
David M.
Service User
Support Worker Recognition
The heart of our service—dedicated professionals who build trust, provide consistent support, and celebrate every step of progress.
Wendy Buttery
Senior Support Worker
Mental Health Support
“Wendy helped me through my darkest days. She never judged me, never gave up on me. She helped me get the mental health support I needed and believed in me when I couldn’t believe in myself.”
Benefits & Advocacy
“I’d been struggling with PIP applications for months. Wendy sat with me, helped me fill out the forms properly, and came to my assessment. I finally got the support I’m entitled to.”
Emotional Support
“Wendy helped me through my darkest days. She never judged me, never gave up on me. She helped me get the mental health support I needed and believed in me when I couldn’t believe in myself.”
Dan Westwell
Senior Support Worker
Approachable & Trustworthy
“Dan has this calm way about him that puts you at ease. I’d been let down by so many people before, but Dan showed up every time. I actually trust him.”
Anxiety Reduction
“My anxiety was crippling when I first moved in. Dan taught me grounding techniques and helped me tackle things step by step. I can now do things I thought were impossible.”
Progression to Independence
“Dan helped me set realistic goals and celebrated every small win. He believed I could move into my own place when I didn’t believe it myself. Now I’m actually doing it.”
“These stories remind us why we do what we do. Every person who walks through our doors has the potential for transformation—our job is to provide the safety, support, and belief they need to make it happen.”
Christian Jones, Director & Founder
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